Software will have an instant download upon completion of your purchase.
Please allow between 7-21 days for most items in our store to
arrive If it will take longer than 21 days each product
has the amount of time it will take for the product to arrive, so please refer
to your product description. If the allotted
time has passed and you have not received your order please contact us on our
contact page on this website. Refunds
will be handled through email if necessary.
Next Day May or May not be an option on checkout for your area: It is your responsibility to check the availability of next day shipping in your area. (Orders for next day will be sent regardless of availability of next day service even if it takes two days for delivery) Your order will be shipped within 24hrs from the time you order.
All Orders are shipped via USPS. Please review shipping options upon check out. . See below for conditions.
Allow 1-2 days for processing all orders. We make no guarantee on delivery time and are not responsible for delays caused by USPS.
Out of the Country: Allow 3-6 weeks standard. Allow 6-12 days Global Priority Allow 3-7 days Global Express. Countries will vary
We accept Email requests for returns within 7 working days of receiving your order. If the item is in your possession more than 10 days, it is considered used and we will not issue you a refund or replacement.
If the product is defective and cannot be repaired or replaced it is 100% refundable.
If you change your mind and just want to return it and not have help installing and setting it up the software and shipping is not refundable, however the hardware is 100% refundable.
If you are not satisfied when you receive the item, please return it within 10 days for a replacement or money back. Please contact us for a return guide before you return it.
All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your order ID.
If the item is defective up to 3 months, We will send you a replacement without extra charge, or offer refund after we receive the defective item.
If item is defective after 3 months, you can still send it back to us. We will send you a new one after receiving the defective item. But you need pay the extra shipping fee.
You agree to all of the above-listed policies upon ordering from www.ionoutlet.com
To be eligible for a return, your item must be unused and in the
same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Downloadable software products unless it is defective or does not work the way we describe.
To complete your return, we require a receipt or proof of
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are
granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that
has been opened
Any item not in its original condition, is damaged or missing parts for reasons
not due to our error
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify
you that we have received your returned item. We will also notify you of the
approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment,
within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund
is officially posted.
Next contact your bank. There is often some processing time before a refund is
If you’ve done all of this and you still have not received your refund yet,
please contact us from our contact page on this website.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange
it for the same item, send us an email at *** and send your item to: ****
If the item was marked as a gift when purchased and shipped directly to you,
you’ll receive a gift credit for the value of your return. Once the returned
item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift
giver had the order shipped to themselves to give to you later, we will send a
refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
Please contact us through our website contact form for return details.
You will be responsible for paying for your own shipping costs
for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your
exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.